FAQ

 

 

How do I get started with The Cellar Sellers?

It's a cinch! First, reach out to us, and we'll send you a short form. This helps us get a grip on your needs. From there, we'll offer free local pickup if you're in one of our home-bases or you'll ship your items to one of our fulfillment centers. We'll handle the rest – from photography to listing, storage, and shipping. Plus, you'll receive custom, recurring progress reports, and collaborate with our team to optimize your listings for stellar results.

Do I need to sign an agreement?

 

 Yes, indeed. Before we roll up our sleeves, we'll ask you to sign an agreement. It spells out the fee structure, the entire process, and our liability coverage. Consider it your safety net, ensuring a smooth and secure experience for both you and us.

 

Are there any additional fees for pickup, photography, storage, or shipping?

Nope! Nada, zilch, zero. We've got you covered. No hidden charges, no surprises. Our fee structure is crystal clear and all-inclusive, because we're passionate about getting you the most bang for your buck.

Who covers platform fees like those on eBay?

Good news – those fees are wrapped up in our fee structure. You won't see any surprise platform charges; it's all part of the package.

Once your item sells, it's no longer your concern. In the event of a dispute, return request, or any issues, we take the reins and handle it all – so you can relax.

How does your fee structure compare to other consignment providers?

We pride ourselves on a fee structure that's clearer, more transparent, and fairer. Unlike others who nickel and dime for "extras" like pickup and storage, we love what we do, and we love watching you succeed.

What types of items do you accept?

We're open to items of all shapes and sizes. From tiny treasures to grand finds, we're here to help you sell them all.

Can you guarantee how quickly my items will sell?

We wish we could, but it all depends on supply and demand. We'll work tirelessly to get your items sold, but we can't provide a guaranteed timeline.

Can I change my mind after submitting an item?

Absolutely! If your item hasn't sold or received bids, you can take it back. However, once it's sold or has bids, it'll be held or sold to the buyer. In the event you do wish to have your item returned to you, you are responsible for the return shipping or scheduled pickup.

Where will my items be listed, and is there an extra cost for multiple platforms?

Your items will be listed on eBay, Mercari, Poshmark, and Depop (unless restricted). And the best part? No extra charges for multiple platforms – it's all included!

How and when will I receive payments?

Payments will be paid out on the 1st of every month and you will receive a full report and sales receipt for all items sold. For now, we use PayPal and hopefully Direct Deposit options soon.

Will I receive reports on my item's performance?

You sure will! During our collaboration, you'll receive scheduled reports to track your items' progress and detailed summaries of your sales, along with payouts.

How are fees deducted from my sales?

We make it easy for you. Fees are automatically deducted from your sales before you receive your payout. No worries, no hassle – we've got it covered!

Got more questions or ready to get started? Contact Us! Let's turn your unwanted items into cash, hassle-free!